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Microsoft Dynamics 365 and Copilot

Microsoft Dynamics 365 and Copilot

Explore the integration and configuration of Microsoft Dynamics 365 with Copilot. This course covers setting up voice channels, creating workstreams, and deploying bots in Copilot Studio for enhanced IVR functionality, along with managing Azure Communication Services for seamless communication.

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Responsible Julia Lewis
Last Update 09/18/2024
Completion Time 3 hours 5 minutes
Members 5
  • Introduction to Dynamics 365
    • Introduction - Microsoft Dynamics 365 Contact Center IVR
    • Dynamics IVR Onboarding Guide
    • D365 Contact Center IVR Private Preview Program (July 2024) II
    • Create D365 Environment Video
      New
    • Create Workstream and Voice Channel
      New
  • Introduction to Copilot
    • CoPilot Integration Video
      New
  • Connex Findings
    • Microsoft Dynamics 365 - Connex Findings