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Genesys Cloud - Supervisor Training

Genesys Cloud - Supervisor Training

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Responsible Administrator
Last Update 11/14/2023
Members 4
Genesys Cloud Basic Managerial
    • Wrap Queue Canned Archy
    • Agent Status
    • ACD
    • Dynamic Views
    • Agent Evaluation
    • Monitoring
    • Analytics
    • Dynamic Views Navig
    • Reporting Overview
    • Commonly Used Report
    • Run Scheduled Report
    • Advanced outbound
    • Advanced Scripting
    • Advanced Messaging
    • Performance Dashboard
    • Dash Summary View
    • Perform Dashboard Edit
    • Create Dashboard
    • Dashboard Difference Metric
    • Chart Widget
    • Make Public
    • Agent Widget