Join us at Connex and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success.
Connex is seeking an experienced SRE Engineer who
will be a proactive, solution-oriented individual contributor who thrives working in a dynamic environment. A crucial role in managing and optimizing our production and development environments, implementing automation strategies to streamline operations, and collaborating closely with our infrastructure teams to enhance product reliability. We're looking for a visionary thinker capable of understanding both the technical and business implications of their work. Your ability to communicate effectively with stakeholders at all levels will be key to our collective success.
Responsibilities
- Oversee and enhance our infrastructure, ensuring high availability, scalability, security, and fault tolerance.
- Collaborate with teams to improve system architecture, performance, and reliability.
- Automate processes to monitor, manage, and deploy various platform and supporting systems.
- Conduct system capacity planning and performance analysis to identify bottlenecks, optimize system performance and manage costs
- Implement and maintain monitoring and alerting systems to proactively identify and address potential issues. Respond to and resolve incidents and outages in a timely manner, ensuring minimal disruption
- Conduct post-incident reviews to identify root causes and implement preventive measures.
- Ensure compliance with security best practices and implement measures to protect data and systems.
- Helps the development and operations teams establish Service level indicators (SLIs), Service level objectives (SLOs) and Error budgets.
- Performs automation to increase efficiency and decrease risk like log analysis, performance tuning, patch application, testing of production settings, incident response, and post-mortem analysis.
- Supports in system design consulting, platform management, and capacity planning.
- Debugs issues across services and levels of the technology stack.
- Improves service health visibility by recording metrics, logs, and traces across all services in order to pinpoint the reasons of an incident.
- Operates at a group/enterprise-wide level and serves as a specialist resource to senior leaders and stakeholders.
- Applies expertise and thinks creatively to address unique or ambiguous situations and to find solutions to problems that can be complex and non-routine.
- Implements changes in response to shifting trends.
- Create consolidated dashboards for collected metrics that will help upper management to track performance improvements
- Broader work or accountabilities may be assigned as needed.
Desirable Skills
- Experience with full instrumentation of monitoring tools
such as Dynatrace, Splunk or CloudWatch
- 24x7 support, on a rotation basis, providing expertise during incident response.
- Familiarity with log analysis tools (Azure Monitor, Application Insights, ELK, Graylog).
- Understanding of operating systems like Linux, and general website knowledge
- Experience conducting Post-Incident reviews and enabling mitigation /resolution plans
- Familiar with CI/CD pipelines in ADO and AWS
- Experience with Certificate renewal planning, coordination and scheduling
- Cybersecurity and privacy concepts, principles and solutions.
- Excellent documentation skills.
- Experience in one or more of the following areas: Planning, Coordination and Implementation for DR / BCP Activities, Certificate renewal planning, coordination and scheduling, Change requests initiation and coordination, and creating Playbook documentation /maintenance
- Design how code is deployed, configured, and monitored, as well as the availability, latency, change management, emergency response, and management capacity of services in production.
- Helps teams to determine what new features can be incorporated and when by using service-level agreements (SLAs) to define the required reliability of the system through service-level indicators (SLI) and service-level objectives (SLO).
- Applies software engineering to automate IT operations tasks - e.g. production system management, change management, incident response, and emergency response.
- Acts as a link between the development and operations
teams. Applies expertise to conduct chaos tests and performance test for
critical business requirements.
What's great in the job?
- A culture emphasizing consistent high performance, marked by a notable success rate in projects and significant year over year revenue growth.
- Opportunities for a growth mindset, including participation in certification programs, mentorship, talent investment initiatives, internal mobility options, and internship opportunities.
- Contributing to global impact by collaborating on impactful projects for esteemed global clients, actively shaping the future of the industry.
- An inclusive and welcoming multicultural environment that promotes openness, communication, and regular team-building events.
- Committed to social sustainability values, including initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability,
and gender equality.
What We Offer
- Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
- Embrace adaptability and flexibility, recognizing that a dynamic and evolving workplace is key to staying competitive and responsive to change.
- Recognize and celebrate achievements, milestones, and exceptional contributions to create a positive and motivating work environment.
Are you interested in enriching your work experience? We need people like you, passionate and committed. If you want to join our team, please apply to this job posting.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.