Join Connex, a leading innovator in the tech industry, with a global presence of 600 professionals across 14 offices in North America. Our focus is on delivering cutting-edge solutions, where our team members serve as vital ambassadors to clients and partners. At Connex, integrity, accountability, and technical expertise are key to our continued success.
Connex is seeking a dedicated Quality Assurance and Systems Administrator to play a dual role within our team. This individual will oversee Quality Assurance (QA), with a focus on IVR and contact center solutions, as well as maintain and configure systems, particularly in MS Windows, Linux, and Virtual Machine (VM) environments. Strong troubleshooting skills and basic proficiency with SQL databases are essential. Experience with tools like Jira will be beneficial for tracking issues and coordinating with cross-functional teams.
Responsibilities
- Quality Assurance Testing (40%)
- Conduct QA testing on IVR and contact center solutions to verify system functionality and performance.
- Develop and execute test cases, ensuring thorough validation and documenting results.
- Collaborate with development teams to identify and resolve defects, ensuring high-quality software releases.
- Propose and implement improvements to QA processes for better efficiency and accuracy.
- Systems Administration & Configuration (35%)
- Manage the setup, configuration, and maintenance of MS Windows, Linux, and VM environments to support business operations.
- Troubleshoot and resolve any system or configuration issues during development, testing, or deployment phases.
- Ensure system stability and monitor performance, implementing preventive measures where necessary.
- Assist in system upgrades, patching, and overall server maintenance.
- SQL Database Setup & Management (15%)
- Configure SQL databases as required for various projects, ensuring proper setup and functionality.
- Write and execute basic SQL queries to assist in troubleshooting and validating test data.
- Maintain database performance and ensure data integrity throughout the testing and development processes.
- Collaboration & Process Improvement (10%)
- Work closely with developers, engineers, and project managers to ensure seamless project execution.
- Use Jira for tracking issues, reporting bugs, and coordinating tasks across teams.
- Recommend process improvements for both QA testing and system administration to drive operational efficiency.
Desired Skills
- Experience in QA testing, particularly in IVR and contact center environments.
- Proficiency in MS Windows, Linux, and VM setup and configuration.
- Basic knowledge of SQL for database setup and troubleshooting.
- Strong verbal and written communication skills for effective team collaboration.
- Excellent problem-solving and troubleshooting skills.
- Familiarity with Jira for issue tracking and task management.
- Must be local and available to work on-site twice a week.
Why Join Connex Telecommunications?
Innovative Excellence at Its Core
Join a dynamic, results-driven team renowned for tackling complex challenges and delivering impactful solutions that drive consistent growth year after year.
Unparalleled Opportunities for Growth
Advance your technical expertise and career with access to leading-edge tools, certification programs, dedicated mentorship, and clear paths for internal advancement.
Shape the Future on Transformative Projects
Collaborate with world-class clients on industry-defining projects, leveraging the latest technologies to deliver tangible, meaningful results.
A Culture of Innovation
Thrive in a forward-thinking, tech-focused environment that values creativity, fosters knowledge sharing, and attending engaging events.
A Purpose-Driven Workplace
Be part of initiatives that prioritize community development, sustainability, and social equity—making your work meaningful beyond the office.
A Truly Inclusive Team
Experience a multicultural workplace built on openness, collaboration, and celebration, with regular team-building activities and recognition for your achievements.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.