Join Connex, a leading technology solutions provider with expertise in Managed Services, QA Automation, and Professional Services in the contact center space. We work with a diverse range of clients in telecommunications, banking, and insurance industries, delivering value through innovative solutions. Our growing team of professionals is dedicated to driving results and fostering long-term client relationships.
We are seeking an energetic and motivated Business Development Manager to lead strategic sales initiatives and drive revenue growth. This role is critical for expanding our market presence by selling Managed Services, QA Automation, and Professional Services. The ideal candidate will have extensive experience in the contact center industry, a strong track record of generating $2-3 million annually, and the ability to develop new relationships with clients in telecommunications, banking, and insurance sectors. Frequent travel (60-80%) is required to meet with clients, build networks, and close deals.
Responsibilities
- Sales Strategy Development (25%)
- Develop and implement effective strategies to achieve annual revenue targets of $2-3 million in Managed Services, QA Automation, and Professional Services.
- Identify target markets and craft approaches that align with industry trends.
- Lead Generation & Pipeline Development (20%)
- Research, network, and attend industry events to build a robust pipeline of qualified leads.
- Develop relationships with key decision-makers in telecommunications, banking, and insurance sectors.
- Client Relationship Management (20%)
- Cultivate and maintain relationships with clients, understanding their business needs and challenges to offer tailored solutions.
- Foster trust with decision-makers to facilitate long-term partnerships.
- Solution Selling (20%)
- Present and demonstrate the value of Connex's services to potential clients, addressing their specific challenges and offering practical solutions.
- Lead contract negotiations to secure profitable agreements that align with company goals.
- Collaboration & Delivery (10%)
- Work with cross-functional teams, including marketing, operations, and technology, to ensure successful project delivery and client satisfaction.
- Performance Monitoring (5%)
- Track and report on sales performance metrics, adjusting strategies as needed to meet or exceed targets.
Desired Skills
- Experience: Minimum of 5 years in business development or sales within the contact center industry, specifically with Managed Services, QA Automation, and Professional Services.
- Industry Knowledge: Experience in telecommunications, banking, and insurance (600-900 agent environments), with a deep understanding of industry-specific challenges.
- Sales Track Record: Proven ability to generate $2-3 million annually through business development and sales.
- Communication & Negotiation: Strong verbal and written communication skills, with experience in negotiating contracts and closing deals.
- Travel Requirement: Willingness to travel frequently (60-80%) to meet with clients and attend industry events.
Why Join Connex Telecommunications?
Innovative Excellence at Its Core
Join a dynamic, results-driven team renowned for tackling complex challenges and delivering impactful solutions that drive consistent growth year after year.
Unparalleled Opportunities for Growth
Advance your technical expertise and career with access to leading-edge tools, certification programs, dedicated mentorship, and clear paths for internal advancement.
Shape the Future on Transformative Projects
Collaborate with world-class clients on industry-defining projects, leveraging the latest technologies to deliver tangible, meaningful results.
A Culture of Innovation
Thrive in a forward-thinking, tech-focused environment that values creativity, fosters knowledge sharing, and attending engaging events.
A Purpose-Driven Workplace
Be part of initiatives that prioritize community development, sustainability, and social equity—making your work meaningful beyond the office.
A Truly Inclusive Team
Experience a multicultural workplace built on openness, collaboration, and celebration, with regular team-building activities and recognition for your achievements.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.