Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology? Join us at Connex and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success.
We are seeking an Amazon Connect/AWS Developer who focuses on architecting and implementing Amazon Connect solutions, including designing contact flows, IVR systems, and routing profiles. You'll integrate Amazon Connect with AWS services like Lambda and DynamoDB, utilize infrastructure as code tools for automated deployments, and ensure optimal performance using AWS monitoring tools. Strong development skills in Java and Node.js are essential, along with applying AWS security best practices and maintaining technical documentation.
Responsibilities
- Architecture & Design (30%)
- Architect and design Amazon Connect solutions, including contact flows, IVR systems, and routing profiles.
- Integrate Amazon Connect with AWS services like Lambda, DynamoDB, and other relevant services.
- Development & Implementation (35%)
- Develop and implement AWS-based solutions using Java and Node.js.
- Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation or Terraform for automated deployments.
- Implement AWS security best practices across all solutions.
- Performance Optimization & Monitoring (15%)
- Monitor and optimize the performance of Amazon Connect and associated AWS services using AWS CloudWatch and other monitoring tools.
- Ensure the high availability and reliability of Amazon Connect solutions.
- Documentation & Technical Support (10%)
- Maintain comprehensive technical documentation for all developed solutions.
- Provide technical support and troubleshooting for existing Amazon Connect implementations.
- Collaboration & Communication (10%)
- Work closely with cross-functional teams, including IT, security, and operations, to ensure seamless integration and deployment.
- Communicate effectively with stakeholders to gather requirements and provide updates on project status.
Skills
- Mandatory Skills:
- AWS Cloud Skillset: AWS Architecture or Cloud Engineer with design/implementation experience.
- Expertise in Amazon Connect, AWS Lambda, Amazon DynamoDB, Amazon S3, Amazon Lex, Amazon Polly, AWS IAM, Amazon Kinesis, AWS CloudWatch, Amazon CloudFront, Amazon Redshift, Amazon Pinpoint, AWS Step Functions, AWS Secrets Manager, Amazon Cognito, Amazon Comprehend, Amazon Transcribe, Amazon Elasticsearch Service, and AWS Direct Connect.
- Proficient in Java and Node.js.
- Experience with Infrastructure as Code (IaC) tools such as AWS CloudFormation or Terraform.
- Strong understanding of AWS security best practices.
- Experience with AWS monitoring and performance optimization tools.
- Desirable Skills:
- Experience with additional AWS services and tools not listed in the mandatory skills.
- Familiarity with Agile/Scrum methodologies.
- Certification in AWS (e.g., AWS Certified Solutions Architect, AWS Certified Developer.)
- Strong problem-solving and analytical skills to troubleshoot complex issues and optimize cloud-based applications.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
What's great in the job?
- A culture emphasizing consistent high performance, marked by a notable success rate in projects and significant year-over-year revenue growth.
- Opportunities for a growth mindset, including participation in certification programs, mentorship, talent investment initiatives, internal mobility options, and internship opportunities.
- Contributing to global impact by collaborating on impactful projects for esteemed global clients, actively shaping the future of the industry.
- An inclusive and welcoming multicultural environment that promotes openness, communication, and regular team-building events.
- Committed to social sustainability values, including initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
What We Offer
- Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
- Embrace adaptability and flexibility, recognizing that a dynamic and evolving workplace is key to staying competitive and responsive to change.
- Recognize and celebrate achievements, milestones, and exceptional contributions to create a positive and motivating work environment.
Are you interested in enriching your work experience? We need people like you, passionate and committed. If you want to join our team, please apply to this job posting.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.