Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology? Join us at Connex and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success.
We are seeking an Amazon Connect/AWS Developer who focuses on architecting and implementing Amazon Connect solutions, including designing contact flows, IVR systems, and routing profiles. You'll integrate Amazon Connect with AWS services like Lambda and DynamoDB, utilize infrastructure as code tools for automated deployments, and ensure optimal performance using AWS monitoring tools. Strong development skills in Java and Node.js are essential, along with applying AWS security best practices and maintaining technical documentation.
Responsibilities
- Architecture & Design (30%)
- Architect and design Amazon Connect solutions, including contact flows, IVR systems, and routing profiles.
- Integrate Amazon Connect with AWS services like Lambda, DynamoDB, and other relevant services.
- Development & Implementation (35%)
- Develop and implement AWS-based solutions using Java and Node.js.
- Utilize Infrastructure as Code (IaC) tools such as AWS CloudFormation or Terraform for automated deployments.
- Implement AWS security best practices across all solutions.
- Performance Optimization & Monitoring (15%)
- Monitor and optimize the performance of Amazon Connect and associated AWS services using AWS CloudWatch and other monitoring tools.
- Ensure the high availability and reliability of Amazon Connect solutions.
- Documentation & Technical Support (10%)
- Maintain comprehensive technical documentation for all developed solutions.
- Provide technical support and troubleshooting for existing Amazon Connect implementations.
- Collaboration & Communication (10%)
- Work closely with cross-functional teams, including IT, security, and operations, to ensure seamless integration and deployment.
- Communicate effectively with stakeholders to gather requirements and provide updates on project status.
Skills
- Mandatory Skills:
- AWS Cloud Skillset: AWS Architecture or Cloud Engineer with design/implementation experience.
- Expertise in Amazon Connect, AWS Lambda, Amazon DynamoDB, Amazon S3, Amazon Lex, Amazon Polly, AWS IAM, Amazon Kinesis, AWS CloudWatch, Amazon CloudFront, Amazon Redshift, Amazon Pinpoint, AWS Step Functions, AWS Secrets Manager, Amazon Cognito, Amazon Comprehend, Amazon Transcribe, Amazon Elasticsearch Service, and AWS Direct Connect.
- Proficient in Java and Node.js.
- Experience with Infrastructure as Code (IaC) tools such as AWS CloudFormation or Terraform.
- Strong understanding of AWS security best practices.
- Experience with AWS monitoring and performance optimization tools.
- Desirable Skills:
- Experience with additional AWS services and tools not listed in the mandatory skills.
- Familiarity with Agile/Scrum methodologies.
- Certification in AWS (e.g., AWS Certified Solutions Architect, AWS Certified Developer.)
- Strong problem-solving and analytical skills to troubleshoot complex issues and optimize cloud-based applications.
- Excellent communication and collaboration skills to work effectively with cross-functional teams.
Why Join Connex Telecommunications?
Innovative Excellence at Its Core
Join a dynamic, results-driven team renowned for tackling complex challenges and delivering impactful solutions that drive consistent growth year after year.
Unparalleled Opportunities for Growth
Advance your technical expertise and career with access to leading-edge tools, certification programs, dedicated mentorship, and clear paths for internal advancement.
Shape the Future on Transformative Projects
Collaborate with world-class clients on industry-defining projects, leveraging the latest technologies to deliver tangible, meaningful results.
A Culture of Innovation
Thrive in a forward-thinking, tech-focused environment that values creativity, fosters knowledge sharing, and attending engaging events.
A Purpose-Driven Workplace
Be part of initiatives that prioritize community development, sustainability, and social equity—making your work meaningful beyond the office.
A Truly Inclusive Team
Experience a multicultural workplace built on openness, collaboration, and celebration, with regular team-building activities and recognition for your achievements.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.