Nuance Mix

Intermédiaire Microsoft Technical Architect

Platform & Architecture
- Architecture
- Strategically Engage your Customers
Use Cases
- Customer Service - Use Case
- Sales Use Case - Direct to Live Agent
- Sales Use Case - Virtual Assistance
Features & Product Detail
- Intelligent Targeting & Routing
- Amplify Agent Experience
- Enrich Customer Experience
- Streamline Agent Day
- Live Monitoring Tool
- Agent Desktop
Partner Professional Service - Nuance Digital Engagement Platform Projects
- Skill Roles
- Project Manager
- Solution Designer
- Deployment Engineer
- Digital Optimization Specialist
- Reporting Specialist
- Service Delivery Manager
- Content Designer
- Live Chat SME
- Agent Script Writer
- Graphic Designer
- Agent Trainer
Live Chat Delivery Methodology
- Platform Delivery Methodology
- Requirement
- Design
- Implementation
- Testing & Deployment
- Stabilization
Virtual Assistant Delivery Methodology
- Platform Delivery Methodology
- Requirements
- Design
- Implementation
- Testing, Deployment & Stabilization
Nuance Digital Engagement Platform Projects
- Requirement & Design
- Implementation & Testing
- Deployment & Stabilization
- Nuance Educational Resource
Nuance Digital Engagement Platform
- Architecture Diagram
- AI-Powered Agent Coach
- Agent Coach