A Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology? Join us at Connex and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success.
We are seeking a skilled Speech Analyst to join our dynamic team. The ideal candidate will play a crucial role in enhancing the effectiveness of our voice applications by analyzing speech patterns, fine-tuning conversational bots, and developing robust language models. This position offers the opportunity to work with cutting-edge technology in a collaborative environment, where innovation and expertise are valued.
Responsibilities
- Analyze speech and text data to improve voice recognition and natural language understanding (NLU) models.
- Tune and annotate conversational bots, focusing on optimizing performance and user interaction.
- Develop and implement data visualization and modeling techniques to identify trends and patterns in speech data.
- Write and refine utterances for various scenarios to enhance the accuracy and naturalness of conversational models.
- Collaborate with the development team to assist in the integration and optimization of voice applications, such as Google Dialogflow.
- Utilize tools like JIRA and Confluence for project management and documentation.
- Conduct root cause analysis to address speech recognition issues and implement effective remediation plans.
- Maintain high standards of data annotation in multiple languages, with a focus on English and French, ensuring accuracy and relevance.
Desired Skills
- Minimum of 4 years' experience in data analysis, with a strong background in statistical analysis and data mining.
- Proficiency in machine learning and deep learning techniques applicable to speech analysis.
- Bachelor’s degree in Linguistics or a related field is highly desirable.
- At least 2 years' experience in conversational bot tuning and speech analysis, including speech repair and fine tuning of NLU systems.
- Experience with IVR applications and familiarity with voice application development.
- Native or professional proficiency in English and French; proficiency in Spanish is an additional advantage.
- Strong analytical skills with the ability to identify issues and implement strategic solutions.
- Excellent verbal and written communication skills.
- Highly self-motivated and capable of working independently as well as part of a team.
Why Join Connex Telecommunications?
Innovative Excellence at Its Core
Join a dynamic, results-driven team renowned for tackling complex challenges and delivering impactful solutions that drive consistent growth year after year.
Unparalleled Opportunities for Growth
Advance your technical expertise and career with access to leading-edge tools, certification programs, dedicated mentorship, and clear paths for internal advancement.
Shape the Future on Transformative Projects
Collaborate with world-class clients on industry-defining projects, leveraging the latest technologies to deliver tangible, meaningful results.
A Culture of Innovation
Thrive in a forward-thinking, tech-focused environment that values creativity, fosters knowledge sharing, and attending engaging events.
A Purpose-Driven Workplace
Be part of initiatives that prioritize community development, sustainability, and social equity—making your work meaningful beyond the office.
A Truly Inclusive Team
Experience a multicultural workplace built on openness, collaboration, and celebration, with regular team-building activities and recognition for your achievements.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.