About Us:
At Connex, we are dedicated to delivering innovative technology solutions and are looking for a talented Backend Integration/ IT Developer to join our dynamic team. With a commitment to excellence, our team plays a vital role in enhancing our products and services. We value integrity, collaboration, and continuous learning as we strive to meet the evolving needs of our clients.
Position Overview:
We are seeking a skilled Solutions Architect who will play a pivotal role in designing and implementing end-to-end architectural solutions for the Contact Centre solutions. This independent contributor role involves acting as a trusted technical advisor to business partners, developing architectural frameworks, and driving innovative solutions that align with enterprise standards. The Architect will collaborate with cross-functional teams, ensure system scalability and reliability, and guide the integration of advanced technologies in a highly regulated environment. This role requires a balance of technical expertise, strategic thinking, and exceptional communication skills to deliver impactful solutions that meet business needs.
Responsibilities
- Design and implement scalable, secure, and innovative solutions for contact center technologies.
- Support the Contact Centre Product Family as part of the Solution Architecture Practice department.
- Act as a technical advisor to business partners, providing architectural target states and prioritizing product roadmaps.
- Collaborate with platform technology teams to design solutions that meet business needs.
- Develop and maintain architecture frameworks/solutions ensuring efficiency, reliability, scalability, and security.
- Create end-to-end solution designs following enterprise architecture guidelines.
- Lead project/product architecture blueprints and high/low-level design specifications.
- Evaluate and recommend technology stacks, defining principles for solution components and ensuring alignment with security and scalability requirements.
- Apply expertise in database, application, software layering, infrastructure integration, and cloud migration to develop comprehensive software designs.
- Mentor and train junior colleagues, staying updated on expanding technologies and industry trends.
- Ensure production systems operate under known conditions by developing observability standards.
- Collaborate with stakeholders, product owners, and platform teams to align architecture visions with business outcomes.
- Drive risk management and compliance processes, identifying and mitigating architectural issues and technology debt.
- Participate in cross-functional/enterprise initiatives, acting as a subject matter expert for risk assessment and guidance.
- Monitor and report on product/project status, ensuring adherence to domain architecture and standards.
- Inspire team collaboration and development of collective technical knowledge.
- Maintain a culture of risk management and control, ensuring processes align with regulatory requirements and risk appetite.
- Promote service quality, innovation, and teamwork while fostering a positive work environment.
- Share knowledge through thought leadership, mentorship, and active communication within the team.
- Represent the organization as a brand ambassador internally and externally.
Desired Skills
- Experience with Cisco Contact Centre platforms, including Webex CCE (ICM, CVP, VVB, Voice Gateways).
- Proficiency in Nuance technologies (TTS/ASR, Gatekeeper).
- Familiarity with Verint, NICE WFM, Pega, and TCS/TS2.
- Knowledge of Azure ASP/ASE, RESTful APIs, BFF patterns, and microservices.
- Strong expertise in designing and deploying cloud-based solutions (e.g., AWS, Azure, or Google Cloud).
- Proficiency in RESTful APIs, microservices architecture, and integrations with CRM/IVR systems.
- Solid understanding of contact center technologies like IVR, NLU, and conversational AI.
- Exceptional problem-solving skills and ability to create scalable, maintainable solutions.
- Effective communication skills to convey technical concepts to both technical and non-technical audiences.
- Experience with security standards, including OAuth2, SAML, and PCI compliance.
- Bachelor’s degree in Computer Science, Engineering, or related field (or equivalent experience).
- Advanced experience in Agile methodologies, including Scaled Agile, Scrum, and Kanban.
- Strong collaboration, communication, and client-facing abilities with both technical and non-technical audiences.
Why Join Connex Telecommunications?
Innovative Excellence at Its Core
Join a dynamic, results-driven team renowned for tackling complex challenges and delivering impactful solutions that drive consistent growth year after year.
Unparalleled Opportunities for Growth
Advance your technical expertise and career with access to leading-edge tools, certification programs, dedicated mentorship, and clear paths for internal advancement.
Shape the Future on Transformative Projects
Collaborate with world-class clients on industry-defining projects, leveraging the latest technologies to deliver tangible, meaningful results.
A Culture of Innovation
Thrive in a forward-thinking, tech-focused environment that values creativity, fosters knowledge sharing, and attending engaging events.
A Purpose-Driven Workplace
Be part of initiatives that prioritize community development, sustainability, and social equity—making your work meaningful beyond the office.
A Truly Inclusive Team
Experience a multicultural workplace built on openness, collaboration, and celebration, with regular team-building activities and recognition for your achievements.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.