Join Connex, a leading innovator in the tech industry, with a global presence of 600 professionals across 14 offices in North America. Our focus is on delivering cutting-edge solutions, where our team members serve as vital ambassadors to clients and partners. At Connex, integrity, accountability, and technical expertise are key to our continued success.
Connex is seeking a skilled Project Control Officer / Business Analyst to play a pivotal role in our contact center projects. This individual will assess project costs, scope, and timelines, ensuring effective integration into our framework. The ideal candidate will manage financial records, facilitate project delivery, and support collaboration with stakeholders while adhering to audit requirements.
Location: Hybrid in Downtown (On-site twice a week)
Responsibilities
- Project Assessment (25%)
- Assess and evaluate the costs, scope, and timelines of new projects, integrating them into the contact center framework with an eye on budget and resource availability.
- Present ongoing project statuses, constraints, and successes to senior leadership to ensure transparency and effective communication.
- Status Reporting (15%)
- Regularly update project statuses to senior leadership, highlighting constraints and successes.
- Resource Forecasting (15%)
- Forecast resource needs and maintain financial records and team costs for projects utilizing Clarity and Power BI.
- Ensure accurate financial tracking and reporting throughout project lifecycles.
- Compliance Maintenance (10%)
- Assist in maintaining project documentation and PDLC artifacts in compliance with audit standards to ensure project integrity.
- Task Facilitation (10%)
- Facilitate the delivery of project tasks and assist in resolving project-related issues.
- Onboarding Support (10%)
- Aid in onboarding new resources and knowledge transfer, providing necessary access support.
- Issue Repository Management (10%)
- Maintain a comprehensive issue and resolution repository for ongoing projects to track project health and performance.
- Requirements Gathering (5%)
- Collaborate with business stakeholders and the project team during requirements sessions to ensure alignment and clarity.
Desired Skills
- 5+ years of experience as a Project Control Officer/Business Analyst in the Contact Center domain.
- Familiarity with Genesys software packages, including Inbound, Routing, Reporting, and Outbound.
- Proficient in agile methodologies and tools such as Confluence and JIRA.
- Experience with Clarity for project tracking and resource management.
- Understanding of software development practices and technology concepts.
- Awareness of technology strategy and architecture implications on program design.
- Preferred Qualifications:
- Experience with CCaaS and Genesys routing design.
- Previous experience in a Financial Institution, Service Provider, or Technology Manufacturer within the Telecom/Contact Center space.
Why Join Connex Telecommunications?
Innovative Excellence at Its Core
Join a dynamic, results-driven team renowned for tackling complex challenges and delivering impactful solutions that drive consistent growth year after year.
Unparalleled Opportunities for Growth
Advance your technical expertise and career with access to leading-edge tools, certification programs, dedicated mentorship, and clear paths for internal advancement.
Shape the Future on Transformative Projects
Collaborate with world-class clients on industry-defining projects, leveraging the latest technologies to deliver tangible, meaningful results.
A Culture of Innovation
Thrive in a forward-thinking, tech-focused environment that values creativity, fosters knowledge sharing, and attending engaging events.
A Purpose-Driven Workplace
Be part of initiatives that prioritize community development, sustainability, and social equity—making your work meaningful beyond the office.
A Truly Inclusive Team
Experience a multicultural workplace built on openness, collaboration, and celebration, with regular team-building activities and recognition for your achievements.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.