IVR QA Lead

Richmond Hill, Canada

Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology? Join us at Connex and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success. 

We are seeking a skilled IVR QA Lead to join our dynamic team and play a crucial role in ensuring the quality and reliability of our Interactive Voice Response (IVR) systems. This role combines hands-on testing expertise with leadership responsibilities. The ideal candidate will have a strong background in test automation, API testing, and familiarity with testing tools like Cyara and Jira. Your leadership will be vital in ensuring high-quality software releases while mentoring junior team members. 

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Quality Assurance Testing (40%) 
  • Conduct comprehensive QA testing on IVR and contact center solutions to validate system functionality and performance. 
  • Develop, execute, and document test cases to ensure thorough validation processes. 
  • Collaborate with development teams to identify defects and ensure timely resolutions for high-quality software releases. 
  • Propose and implement enhancements to QA processes for improved efficiency and accuracy. 
  • Test Automation & API Testing (35%) 
  • Lead automation efforts for API testing, utilizing tools such as Cyara, Selenium, and Postman.
  • Create and leverage mocks, stubs, and virtual services to fulfill test automation requirements. 
  • Maintain a robust automation framework that aligns with industry best practices.
  • Collaboration & Reporting (15%) 
  • Work closely with cross-functional teams to ensure seamless project execution and effective issue tracking. 
  • Utilize Jira for managing defects, reporting bugs, and coordinating tasks across teams. 
  • Provide regular updates and reports on testing progress, issues, and overall project health. 
  • Process Improvement & Mentorship (10%) 
  • Mentor junior QA team members and promote best practices within the QA process. 
  • Recommend and implement process improvements for testing and automation to drive operational efficiency. 

Skills

  • Proven experience in QA testing, specifically in IVR and contact center environments. 
  • Strong background in test automation and API testing using tools like Cyara and Selenium. 
  • Excellent verbal and written communication skills for effective collaboration with team members. 
  • Strong problem-solving and troubleshooting skills, particularly in QA environments. 
  • Familiarity with Jira for issue tracking and task management. 
  • Must be local and available to work on-site once a week. 

Why Join Connex Telecommunications? 

Innovative Excellence at Its Core

​Join a dynamic, results-driven team renowned for tackling complex challenges and delivering impactful solutions that drive consistent growth year after year.

Unparalleled Opportunities for Growth

Advance your technical expertise and career with access to leading-edge tools, certification programs, dedicated mentorship, and clear paths for internal advancement.

Shape the Future on Transformative Projects

Collaborate with world-class clients on industry-defining projects, leveraging the latest technologies to deliver tangible, meaningful results.

A Culture of Innovation

Thrive in a forward-thinking, tech-focused environment that values creativity, fosters knowledge sharing, and attending engaging events. 

A Purpose-Driven Workplace

Be part of initiatives that prioritize community development, sustainability, and social equity—making your work meaningful beyond the office.

A Truly Inclusive Team

Experience a multicultural workplace built on openness, collaboration, and celebration, with regular team-building activities and recognition for your achievements.

CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.