Genesys Cloud Engineer (Intermediate)

Richmond Hill, Canada

Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology? Join us at Connex and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success.   

 We are seeking an experienced Genesys Cloud Engineer to design and execute data integrations within the Genesys Cloud platform, ensuring seamless integration with various systems. The role involves supporting deployment and configuration for clients, developing custom integrations using Genesys Cloud APIs and SDKs, and contributing to the creation of intelligent chatbots and virtual agents. Proficiency in programming languages like Java, Python, and JavaScript, along with hands-on experience with AWS Lambda, Azure, and other cloud technologies, is essential. The ideal candidate will have a strong understanding of Genesys Cloud, demonstrate problem-solving skills, and be familiar with modern contact center technologies and DevOps tools.

Customer Relationship
Personal Evolution
Autonomy
Administrative Work
Technical Expertise

Responsibilities

  • Design and execute data integrations between Genesys Cloud and various systems. 
  • Support the deployment and configuration of Genesys Cloud solutions for clients. 
  • Assist in developing custom integrations using Genesys Cloud APIs and SDKs to enhance system functionality. 
  • Develop foundational programming skills, covering both structured and object-oriented paradigms, using high-level languages like Python, Java, C/C++, Ruby, and JavaScript. 
  • Contribute to the creation and deployment of intelligent chatbots and virtual agents with Google Dialogflow/Lex, ensuring their smooth integration with the Genesys Cloud platform. 
  • Gain hands-on experience with AWS Lambda, Azure GitHub, Amazon S3, as well as Tomcat and Apache web engines. 
  • Demonstrate a proactive approach in identifying basic issues, performance considerations, and potential areas for improvement within a system. 
  • Apply systematic problem-solving skills, fostering effective communication and cultivating a sense of ownership and drive. 
  • Learn the debugging and optimization of code, with an introduction to automating routine tasks. 
  • Participate in the early stages of the service life cycle, assisting in inception, design, and contributing to ongoing refinement. 
  • Begin monitoring and measuring service health, including aspects like availability, latency, and overall system performance. 
  • Adhere to foundational incident response practices and contribute to collaborative post-mortems for continuous improvement. 

Desirable Skills 

  • Bachelor's or higher degree in Computer Science, Software Engineering, or related field.
  • 5+ years of experience in Genesys Cloud or related contact center technologies  
  • Strong understanding of the Genesys Cloud platform, including its architecture, features, and capabilities  
  • Proficient in programming languages such as Java, Python, and/or JavaScript. 
  • Experience with developing custom integrations using Genesys Cloud APIs and SDKs. 
  • Knowledge of modern contact center technologies and best practices. 
  • Excellent communication and presentation skills. 
  • Strong problem-solving and analytical skills. 
  • Experience in working in or with Agile delivery teams.  
  • Nice to have: Familiarity with DevOps tools such as Git, Jenkins, and Docker. Experience with other contact center platforms such as Avaya, Cisco, or Twilio. Experience with real-time and historical reporting tools such as Tableau or Power BI  is also an asset.

Why Join Connex Telecommunications? 

Innovative Excellence at Its Core

​Join a dynamic, results-driven team renowned for tackling complex challenges and delivering impactful solutions that drive consistent growth year after year.

Unparalleled Opportunities for Growth

Advance your technical expertise and career with access to leading-edge tools, certification programs, dedicated mentorship, and clear paths for internal advancement.

Shape the Future on Transformative Projects

Collaborate with world-class clients on industry-defining projects, leveraging the latest technologies to deliver tangible, meaningful results.

A Culture of Innovation

Thrive in a forward-thinking, tech-focused environment that values creativity, fosters knowledge sharing, and attending engaging events. 

A Purpose-Driven Workplace

Be part of initiatives that prioritize community development, sustainability, and social equity—making your work meaningful beyond the office.

A Truly Inclusive Team

Experience a multicultural workplace built on openness, collaboration, and celebration, with regular team-building activities and recognition for your achievements.

CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.