Are you enthusiastic about contributing to a successful and innovative company on the forefront of technology? Join us at Connex and be part of a dynamic team of 600 professionals across 14 offices in North America. Our commitment is to provide cutting-edge solutions, and our employees play a crucial role as ambassadors to clients and partners. Integrity, accountability, and skill are the cornerstones of our success.
As an employee of our company, you will collaborate with each department to create and deploy disruptive products. Come work at a growing company that offers great benefits with opportunities to moving forward and learn alongside accomplished leaders. We're seeking an experienced and outstanding member of staff.
Responsibilities
- Lead the development and customization of Genesys Cloud solutions to meet business requirements.
- In-depth knowledge of the Genesys Cloud platform, including its architecture, API capabilities, and integration points. Familiarity with Genesys Cloud CX features, functionalities, and best practices for deployment.
- Collaborate with cross-functional teams to integrate Genesys Cloud applications with existing systems.
- Knowledge of networking concepts, including LAN/WAN, TCP/IP, VPNs, and firewall configurations, which are crucial for integrating Genesys Cloud solutions within an organization’s IT infrastructure.
- Ability to design scalable, resilient, and cost-effective Genesys Cloud solutions that align with business goals and technical requirements.
- Collaborate with cross-functional teams, including product managers, UX designers, and software engineers, to comprehend business requirements and provide solutions aligned with customer needs.
- Ability to utilize Genesys Cloud analytics and reporting tools to generate insights and improve customer experience. Understanding of data visualization tools and KPIs related to contact center performance.
- Customize and configure the Genesys Cloud platform, encompassing the design of workflows, routing strategies, and IVR solutions. .
- Ability to communicate effectively with stakeholders at all levels, from technical teams to executive leadership, ensuring alignment and buy-in for Genesys Cloud initiatives.
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Create and update documentation, including technical specifications, user guides, and knowledge base articles, to facilitate effective knowledge transfer and support processes.
Desirable Skills
- Bachelor's or higher degree in Computer Science, Software Engineering, or related field.
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5+ years in the relevant field OR proven working experience in the related field
- Strong understanding of cloud services (IaaS, PaaS, SaaS) and experience with major cloud providers like AWS, Azure, or Google Cloud Platform. Knowledge of cloud architecture principles, scalability, and security practices.
- Experience with RESTful APIs for integrating Genesys Cloud with other business systems (CRM, ERP, databases) and third-party services.
- Previous experience working on telecommunications solutions and platforms.
- Proficiency in programming and scripting languages such as Python, JavaScript, or PowerShell for automation, custom scripting, and API integration with the Genesys Cloud platform.
- In-depth knowledge of Genesys Cloud architecture and related technologies.
- Understanding of security principles, data protection regulations (like GDPR), and compliance standards relevant to cloud-based contact centers.
- Familiarity with telephony concepts, SIP protocol, and VoIP technologies, including session border controllers (SBCs) and media gateways.
- Strong project management skills to oversee Genesys Cloud implementations, including planning, execution, monitoring, and resource management.
- Certifications related to Genesys Cloud, cloud computing (AWS, Azure, GCP), and networking can be beneficial..
What's great in the job?
- A culture emphasizing consistent high performance, marked by a notable success rate in projects and significant year-over-year revenue growth.
- Opportunities for a growth mindset, including participation in certification programs, mentorship, talent investment initiatives, internal mobility options, and internship opportunities.
- Contributing to global impact by collaborating on impactful projects for esteemed global clients, actively shaping the future of the industry.
- An inclusive and welcoming multicultural environment that promotes openness, communication, and regular team-building events.
- Committed to social sustainability values, including initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
What We Offer
- Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
- Embrace adaptability and flexibility, recognizing that a dynamic and evolving workplace is key to staying competitive and responsive to change.
- Recognize and celebrate achievements, milestones, and exceptional contributions to create a positive and motivating work environment.
Are you interested in enriching your work experience? We need people like you, passionate and committed. If you want to join our team, please apply to this job posting.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.