Are you passionate about success and want to grow your future with an innovative and growing company with cutting-edge technology? We want to know you!
Working at Connex means being part of a dynamic and professional team of 600 employees in our 14 offices in North America, whose objective is to offer innovative solutions at the cutting edge of technology. Our employees are our ambassadors to our clients and business partners. Their skills, integrity, and accountability are key to our success.
Connex is a global leader in Government/Banking Sector, dedicated to delivering innovative solutions and exceptional customer experiences. With a strong presence in numerous countries, we are committed to continuous growth and excellence. Currently, we are seeking a dynamic and experienced professional to join our team as the Country Manager for Poland.
As the Country Manager for Poland, you will play a pivotal role in leading our operations in the region. This senior leadership position requires a seasoned individual with extensive experience in contact center migration, fluent English and Polish language skills, and a proven track record of success in managing C-level relationships.
Location - Warsaw, Poland
Responsibilities
- Lead and oversee the migration of contact center operations to Poland, ensuring seamless transitions and minimal disruption to business operations.
- Develop and execute strategic initiatives to drive growth and profitability in the Polish market, aligning with company objectives and targets.
- Build and maintain strong relationships with C-level executives, key stakeholders, and strategic partners to drive collaboration and business success.
- Provide leadership and guidance to the local team, fostering a culture of excellence, innovation, and collaboration.
- Act as the primary point of contact for all matters related to the Poland operations, serving as a trusted advisor to internal and external stakeholders.
- Represent the company at industry events, conferences, and meetings to promote our brand and foster strategic partnerships.
- Collaborate with global teams to ensure alignment with company-wide initiatives and objectives.
Desired Skills
- Bachelor's degree in Business Administration, Management, or a related field; MBA preferred.
- Minimum of 7 years of experience in senior leadership roles, with a focus on contact center migration and management.
- Proven track record of successfully leading large-scale migration projects, preferably in the contact center or customer service industry.
- Strong proficiency in English and Polish languages, both written and verbal, is essential.
- Extensive experience in managing C-level relationships and driving strategic initiatives to achieve business objectives.
- In-depth knowledge of contact center technologies, such as Genesys Cloud, Amazon Connect, or AWS environment.
- Excellent communication, negotiation, and presentation skills, with the ability to influence and inspire others.
- Demonstrated ability to thrive in a fast-paced, dynamic environment and lead cross-functional teams to deliver results.
- Strong analytical and problem-solving skills, with a strategic mindset and a focus on continuous improvement.
What's great in the job?
- A culture emphasizing consistent high performance, marked by a notable success rate in projects and significant year-over-year revenue growth.
- Opportunities for a growth mindset, including participation in certification programs, mentorship, talent investment initiatives, internal mobility options, and internship opportunities.
- Contributing to global impact by collaborating on impactful projects for esteemed global clients, actively shaping the future of the industry.
- An inclusive and welcoming multicultural environment that promotes openness, communication, and regular team-building events.
- Committed to social sustainability values, including initiatives focused on IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.
What We Offer
- Each employee has a chance to see the impact of his work. You can make a real contribution to the success of the company.
- Embrace adaptability and flexibility, recognizing that a dynamic and evolving workplace is key to staying competitive and responsive to change.
- Recognize and celebrate achievements, milestones, and exceptional contributions to create a positive and motivating work environment.
Are you interested in enriching your work experience? We need people like you, passionate and committed. If you want to join our team, please apply to this job posting.
CONNEX Telecommunications Inc. is committed to diversity and encourages applications from all qualified candidates, especially aboriginal persons, members of sexual minority groups, persons with disabilities, visible minorities, and women. Upon request by the applicant, accommodation will be provided in all parts of the hiring process. We thank all applicants for their interest in this position, however, only those selected for an interview will be contacted.